Terms and Conditions:
1. HEROIC Software as a Service Terms and Conditions (the "Terms and Conditions") cover the relationship between The HEROIC Security ("HEROIC") and users (hereinafter referred to as the "Client") of its product "HEROIC Security Portal" which is marketed on a Software-as-a-Service basis. Client's use of HEROIC Security Portal shall be deemed Client's agreement to these Terms and Conditions.
2. Definitions. For purposes of these Terms and Conditions, the terms below shall have the meanings defined below. Additional terms are defined in the preamble above and throughout these Terms and Conditions.
2.1. "Client Content" means any creative, data, information, trademarks, logos, files, images, text or other content that may be input into HEROIC Security Portal by Client.
2.2. "SaaS Term" means the period during which the Services and access to the Software will be provided by HEROIC to Client, including the Initial Term and any Renewal Terms (as each is defined in Section 6 hereunder).
2.3. "Services" means the multiple landing pages serving platform and other services provided by HEROIC via the Software pursuant to these Terms and Conditions.
2.4."Software" means HEROIC Security Portal.
3. Web-Based License.
3.1. HEROIC grants to Client, and Client accepts, a limited, nontransferable, nonexclusive and revocable license and right to access the Software via the internet and use the Software only as authorized in these Terms and Conditions, for its own purpose and operations, during the SaaS Term. Client acknowledges that its access and use of the Software will be web-based, with separate mobile platform client access. The Software will not be provided to Client in CD-ROM form (or any other form of media) and will not be installed on any servers or other computer equipment owned or otherwise controlled by Client, other than said mobile devices. Instead, the Software will be hosted by HEROIC and accessed and used by Client through the use of the Internet and Client's computers.
3.2. The Software serves solely as an auxiliary tool for the management of Client's Computer, and mobile device security management and data content, as an attempt to optimize security performance. HEROIC exercises no control and does not guarantee any consequence, result or achievement deriving from usage of the Services, Software, and/or any feature thereof, and any and all data, tool and/or information provided through or embedded in the Services and/or the Software shall be construed solely as a non-binding recommendation made for the benefit of the Client. The final decision whether or not to use such recommendation shall be made by the Client. Client is aware that some of the Software modules are based on statistical analysis. Therefore, the Software and the use of the Services cannot guarantee any definitive results or consequences, but solely provide non-binding recommendations to Client.
4. Access to Services.
4.1. Subject to these Terms and Conditions, HEROIC will offer the Services by making the Software available for Client's use during the SaaS Term through the Internet. HEROIC will provide Client with logon user name and password combinations that will give Client access to the latest supported version of the Software via the Internet. While HEROIC Security Portal is generally compatible with the latest IE, Google and Firefox web browsers, HEROIC makes no warranty in this regard.
4.2. HEROIC may change, suspend, or discontinue the Services at any time, including the availability of the Software, or any feature or content thereof, without notice or liability. HEROIC reserves the right, at its sole discretion, to refuse to allow Client to access the Services at any time.
5. Fees and Payment.
5.1. Client will pay all charges ("Fees") incurred in connection with the Services as specified by HEROIC in writing from time to time, in immediately available funds or as otherwise approved by HEROIC, within the time period specified elsewhere in these Terms and Conditions. HEROIC reserves the right to change or retract any credit line at any time in its sole discretion.
5.2. If payment is not made when due, HEROIC may charge interest at (a) the rate of 1.5% per month.
5.3. Charges shall be calculated solely based on records maintained by HEROIC. No Refunds will be payable unless entirely at the discretion of HEROIC.
6. Term and Termination.
6.1. Initial Term; Renewal Terms. The SaaS Term will commence on the Date any Client employee first gains access to HEROIC Security Portal and shall continue in effect until the end of the calendar month in which this takes place unless sooner terminated by HEROIC as provided in these Terms and Conditions. Upon expiration of the Initial Term, the SaaS Term shall automatically renew for successive renewal terms of one (1) month each (each a "Renewal Term") unless sooner terminated as provided in these Terms and Conditions, or unless either party gives written notice of termination to the other party at least seven (7) days prior to the end of the Initial Term or any Renewal Term.
6.2. Termination for Breach. Notwithstanding Section 6.1, HEROIC may terminate the SaaS Term as a result of a breach of these Terms and Conditions by the Client, if (a) HEROIC provides written notification to the Client of the breach, and (b) such material breach is not resolved within seven (7) days of notification. In the event of termination of these Terms and Conditions from any reason, Client shall not have any claim, demand or suit with respect against HEROIC.
6.3. Effect of Termination. In the event the SaaS Term is terminated by Client for convenience or by HEROIC as a result of a breach by Client prior to the completion of the Initial Term or any Renewal Term, Client shall pay HEROIC the remaining balance of Fees owed for the entire Initial Term or, if then in effect, the entire applicable Renewal Term.
6.4. Both parties acknowledge that this payment represents a reasonable estimate of HEROIC's damages in the event of an early termination. In the event of termination of the SaaS Term for any reason, Client's access and use of the Software shall cease immediately, and the provisions of Sections 11, 13, 14, 15, 16 and 17 shall survive.
7. Clients Contents
7.1. Client Content input into HEROIC Security Portal shall be under the sole responsibility of the Client and anyone on its behalf, and HEROIC shall not have any responsibility and/or liability with respect to Client Content, including to any obscene, threatening, defamatory, fraudulent, infringing, harassing, or otherwise offensive material or content included in Client Content.
7.2. HEROIC will not systematically monitor Client Content, but HEROIC reserves the right to review Client Content from time to time in its discretion. HEROIC reserves the right to: (a) disable access to or redirection to any Client Content which it determines in its sole discretion (such discretion to be exercised in good faith) to be illegal, obscene, threatening, defamatory, fraudulent, infringing, harassing, or otherwise offensive, and (b) disable access to or redirection to any other Client Content under justified exigent circumstances, as such circumstances are determined in good faith by HEROIC. HEROIC agrees to notify Client in cases where it disables access to or deletes any other Client Content.
8.1. Client acknowledges that its license to use HEROIC Security Portal is limited to itself and it's designates. Client shall not, and shall not allow any third party to: (i) allow any added persons to have access to HEROIC Security Portal; (ii) input Client Content which contravenes applicable laws and regulations in any country in which Client uses HEROIC Security Portal; (iii) engage in any other illegal or fraudulent practice under the laws of any state or country where access to HEROIC Security Portal is made available.
8.2. Client will not alter, and will prohibit its users from altering any tags that HEROIC could use for delivering its Services.
HEROIC will provide online, telephone and e-mail support to Client during the SaaS Term according to HEROIC's SaaS customary practice, based on its sole consideration. Any action or conduct of the Client, based on the support services shall be performed under Client sole responsibility.
10. Client Responsibilities.
10.1. Client shall be responsible for its own use of the Services and/or Software (and for anyone on its behalf use thereof) and for any business, commercial and legal consequence, result or decision it shall take, based upon the Services.
10.2. Client shall be responsible for ensuring that any Client Content is accurate, not corrupt in any way, and does not contain any derogatory information.
10.3. Client will retain responsibility for administering information within the HEROIC applications and Services. Client is also responsible for ensuring that any additional users comply with these Terms and Conditions with respect to use of the Software and Services.
10.4. HEROIC shall not be responsible for the reliability or continued availability of the communications lines, or the corresponding security configurations, used by Client in accessing the Internet to access the Software. Client shall provide accurate input information in the manner reasonably prescribed by HEROIC in connection with the Software and Services provided under these Terms and Conditions.
10.5. Client shall advise HEROIC of any changes to Client's operations, banking relationships, or other information that would require a change in the support, operation, or configuration of the hosted Software, or the Services.
11. Intellectual Property Rights.
11.1. Client agrees that the Software, User Documentation and Services are proprietary products and services and that all right, title and interest in and to the Software, User Documentation and Services, including all associated intellectual property rights, are and shall at all times remain with HEROIC and its third party licensors.
11.2. The Software and Services contain trade secret and proprietary information owned by HEROIC or its third party licensors and is protected, inter alia, by pending patents applications and by copyright laws and international trade provisions. Client must treat the Software like any other copyrighted material and Client may not copy or distribute the Software electronically or otherwise, for any purpose.
11.3. Any expression or result of HEROIC's Services, such as findings, analyses, conclusions, opinions, recommendations, ideas, techniques, know-how, designs, programs, tools, applications, interfaces, enhancements, software (object code only), and other technical information (collectively "Work Product") created by HEROIC in the course of performing the Services hereunder are the property of HEROIC and:
11.3.1. are licensed to Client, without further license fees, pursuant to the license in these Terms and Conditions and
11.3.2. may not be transferred to a third party system or manual mechanism in a way that removes, or has the possibility to remove either by omission or error, its full meaning.
12. Other Restrictions.
12.1. Use of the Software and Services is restricted to use by the specific licensing entity only, and only for Client's internal business purposes. Client may not use the Software for the benefit of any third parties or provide other access or use of the Software to third parties.
12.2. Client may not, directly or indirectly, sublicense, assign, transfer, sell, rent, lend, lease or otherwise provide the Software or the Services (including without limitation any capacity) or any portion thereof, to any third party and any attempt to do so is null and void.
12.3. Client may not reverse engineer, disassemble, decompile or make any attempt to ascertain, derive or obtain the source code for the Software.
12.4. Software shall not be used for any commercial purpose beyond the functionality driven by the Software. Client will not use the Software or Services to take any actions that: (i) infringe on any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; (ii) violate any applicable law, statute, ordinance or regulation (including those regarding export control); (iii) are defamatory, trade libelous, threatening, harassing, or obscene; or (iv) constitute unauthorized entry to any machine accessible via the network.
13. HEROIC Limited Warranty.
13.1. Any written or oral information or representations provided by HEROIC agents, employees, resellers, consultants or service providers with respect to the use or operation of the Software will in no way effect the scope of HEROIC's warranty. HEROIC exercises no control whatsoever over the content of the information passing through their systems. HEROIC will not be liable for: (i) any decision made by Client whether or not to use the non-binding recommendation made as part of the Services, for its benefit, and for any consequence thereof; (ii) any consequence of providing any information within the Services, including information with inaccurate or inappropriate content; (iii) any bugs, computer viruses, malfunctions or disruptions in the Software; or (iv) any alteration, theft, or destruction of any data, files, programs, procedures, or information through accident, fraudulent means or devices, or any other method.
13.2. HEROIC DOES NOT AND CANNOT WARRANT THE PERFORMANCE OR RESULTS OBTAINED BY CLIENT IN USING THE SOFTWARE AND/OR ANY FEATURE EMBEDDED THEREIN, OR THAT THE SOFTWARE WILL MEET CLIENT'S REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE OR BUGS FREE. EXCEPT FOR THE WARRANTIES SET FORTH ABOVE, HEROIC EXPRESSLY DISCLAIMS ALL OTHER REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY (BY ANY TERRITORY OR JURISDICTION) TO THE EXTENT PERMITTED BY LAW, AND FURTHER HEROIC EXPRESSLY EXCLUDES ANY WARRANTY OF NON-INFRINGEMENT, TITLE, FITNESS FOR A PARTICULAR PURPOSE, OR MERCHANTABILITY TO THE EXTENT PERMITTED BY LAW.
14. Confidential Information.
14.1. Definition. The term "HEROIC Confidential Information" shall mean: (i) any and all information which is disclosed by HEROIC to the Client verbally, electronically, visually, or in a written or other tangible form which is either identified or should be reasonably understood to be confidential or proprietary; and (ii) the terms, including without limitation, the pricing, of the Services and any proposals or other documents that preceded these Terms and Conditions. Confidential Information may include, but not be limited to, personal information, trade secrets, computer programs, software, documentation, formulas, data, inventions, techniques, marketing plans, strategies, forecasts, client lists, employee information, financial information, confidential information concerning any of HEROIC's past, current, or possible future programs, and any confidential information concerning HEROIC's business or organization, as HEROIC has conducted it or as HEROIC may conduct it in the future. In addition, Confidential Information may include information concerning any of HEROIC's past, current, or possible future products or methods, including information about HEROIC's research, development, engineering, purchasing, manufacturing, accounting, marketing, selling, leasing, and/or software (including third party software).
14.2 Definition. The term "Client Confidential Information" shall mean: (i) any and all information which is disclosed by Client to HEROIC either by input into HEROIC Security Portal or verbally, electronically, visually, or in a written or other tangible form which is either identified or should be reasonably understood to be confidential or proprietary; and (ii) the terms, including without limitation, the pricing, of the Services and any proposals or other documents that preceded these Terms and Conditions. Confidential Information may include, but not be limited to, personal information, trade secrets, computer programs, software, documentation, formulas, data, inventions, techniques, marketing plans, strategies, forecasts, client lists, employee information, financial information, confidential information concerning any of Client's past, current, or possible future programs, and any confidential information concerning Client's business or organization, as Client has conducted it or as Client may conduct it in the future. In addition, Confidential Information may include information concerning any of Client's past, current, or possible future products or methods, including information about Client's research, development, engineering, purchasing, manufacturing, accounting, marketing, selling, leasing, and/or software (including third party software).
14.3. Treatment of HEROIC's Confidential Information. HEROIC's Confidential Information shall be treated as strictly confidential by Client and shall not be disclosed by Client to any third party except to those third parties operating under non-disclosure provisions no less restrictive than in this Section and who have a justified business "need to know". Client shall protect the deliverables resulting from Services with the same degree of care. These Terms and Conditions impose no obligation upon the parties with respect to Confidential Information which either party can establish by legally sufficient evidence: (a) was in the possession of, or was rightfully known by the Client without an obligation to maintain its confidentiality prior to receipt from HEROIC; (b) is or becomes generally known to the public without violation of these Terms and Conditions; (c) is obtained by Client in good faith from a third party having the right to disclose it without an obligation of confidentiality; (d) is independently developed by Client without the participation of individuals who have had access to the Confidential Information; or (e) is required to be disclosed by court order or applicable law, provided notice is promptly given to the HEROIC and provided further that diligent efforts are undertaken to limit disclosure.
14.4. Treatment of Client's Confidential Information. Except for information entered by Client into HEROIC Security Portal or information created by HEROIC through the Analysis of such data, Client's Confidential Information shall be treated as strictly confidential by Client and shall not be disclosed by Client to any third party except to those third parties operating under nondisclosure provisions no less restrictive than in this Section and who have a justified business "need to know". Client shall protect the deliverables resulting from Services with the same degree of care. These Terms and Conditions impose no obligation upon the parties with respect to Confidential Information which either party can establish by legally sufficient evidence: (a) was in the possession of, or was rightfully known by the Client without an obligation to maintain its confidentiality prior to receipt from HEROIC; (b) is or becomes generally known to the public without violation of these Terms and Conditions; (c) is obtained by Client in good faith from a third party having the right to disclose it without an obligation of confidentiality; (d) is independently developed by Client without the participation of individuals who have had access to the Confidential Information; or (e) is required to be disclosed by court order or applicable law, provided notice is promptly given to the HEROIC and provided further that diligent efforts are undertaken to limit disclosure. Information entered by Client into HEROIC Security Portal or information created by HEROIC through the Analysis of such data becomes the property of HEROIC and may be used for any purpose HEROIC, in its entire discretion may see fit. HEROIC does not guarantee that Information provided to it will be stored indefinitely and HEROIC reserves the right to purge such information from its database after one (1) year.
14.5. Survival. The terms of this Section 14 shall survive termination of the SaaS Term.
15.1. Client shall indemnify, defend and hold harmless HEROIC against any claims including costs and reasonable attorney's fees that: (i) were submitted by any third party, in which HEROIC is named as a result of the negligent or intentional acts or failure to act by the Client, its employees or agents, while performing its obligations under these Terms and Conditions; (ii)that any Client Content infringes or violates any rights of third parties, including without limitation, rights of publicity, rights of privacy, intellectual property, trade secrets or licenses; or (iii) arising from or relating to Client's or its users' failure to comply with these Terms and Conditions. Client indemnification obligation is contingent upon the HEROIC providing the Client with prompt written notice of such claim, information, and all reasonable assistance in the defense of such action.
15.2. Survival. The terms of this Section 15 shall survive termination of the SaaS Term.
16. Limitation of Liability.
HEROIC'S MAXIMUM LIABILITY FOR ANY ACTION ARISING UNDER THESE TERMS AND CONDITIONS, REGARDLESS OF THE FORM OF ACTION AND WHETHER IN TORT, CONTRACT OR OTHER FORM OF LIABILITY, SHALL IN NO EVENT EXCEED THE FEES PAID BY Client DURING THE ONE-MONTH PERIOD PRECEDING NOTICE TO HEROIC OF CLIENT'S LOSS. IN NO EVENT SHALL HEROIC BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, LOST DATA, LOST PROFITS, OPPORTUNITIES OR CONTRIBUTIONS, LOSS OF USE, GOOD WILL, BUSINESS INTERRUPTION, COST OF COVER, OR OTHER PECUNIARY OR NON-PECUNIARY LOSS, HOWEVER ARISING, EVEN IF HEROIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. HEROIC SHALL HAVE NO LIABILITY OR RESPONSIBILITY IN THE EVENT OF ANY LOSS OR INTERRUPTION IN SOFTWARE ACCESS DUE TO CAUSES BEYOND ITS REASONABLE CONTROL OR FORESEEABILITY, SUCH AS LOSS, INTERRUPTION OR FAILURE OF TELECOMMUNICATIONS OR DIGITAL TRANSMISSIONS AND LINKS, INTERNET SLOWDOWN OR FAILURES. THE PARTIES AGREE TO THE ALLOCATION OF RISK SET FORTH HEREIN. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO Client.
17. Governing Law; Arbitration.
This Agreement shall be construed and enforced in accordance with laws of the United States of America. Any disputes arising under or in connection with these Terms and Conditions shall be exclusively presented in and determined by the courts of the United States of America (to the exclusion of others) and shall be subject to United States of America Law (to the exclusion of others).
These Term and Conditions and the rights hereunder are not transferable or assignable by the Client without the prior written consent of HEROIC, except to a person or entity who acquires all or substantially all of the assets or business of the Party, whether by sale, merger or otherwise.
Except as otherwise specifically stated herein, remedies shall be cumulative and there shall be no obligation to exercise a particular remedy. If any provision of these Terms and Conditions are held to be unenforceable, the other provisions shall nevertheless remain in full force and effect. The failure by either party to enforce any rights granted hereunder or to take action against the other party in the event of any breach of these Terms and Conditions will not be deemed a waiver by that party as to the subsequent enforcement of rights or subsequent actions in the event of future breaches. These Terms and Conditions and the Front Page together set forth the entire agreement between the parties with respect to the subject matter hereof and all other agreements, representations, communications and understandings, both oral and written, are superseded hereby.
Privacy and Cookie Statement –
HEROIC is committed to protecting your privacy. Please read this Privacy Statement carefully so that you understand how we collect and use your personal data.
This Privacy Statement applies to all personal information collected and used by the HEROIC entity responsible for the relevant part of the Web based tool. The HEROIC entity which is responsible for the relevant part of the Web based tool is hereinafter referred to as "HEROIC". HEROIC respects your privacy and respect to Processing of Personal Data.
We shall only store so called "cookies" on your computer when you have provided us with your consent by clicking on the appropriate button(s) during your visit of our Web based tool. Cookies are small text files that the Web based tool stores locally on your computer. Cookies allow us to recognize your computer the next time you visit us. By doing so, HEROIC is able to improve user-friendliness of the Web based tool and to adjust the Web based tool to your needs. Most Internet browsers are set to accept these cookies automatically.
The type of personal information we collect as a result of a cookie is specific to your computer and may include the Internet Protocol (IP) address, the date and time you access our Web based tool and what parts of the Web based tool are visited. We collect the foregoing personal information to monitor the usage and usefulness of our Web based tool, for statistical purposes and to send you information about our company and our (new) products and services, which suit your interest.
You may set your browser to notify you when you receive a cookie or to refuse receiving it. You can also withdraw your consent at all times by re-entering our Web based tool and select the right options. By changing settings, you can also determine that your browser will not accept cookies from this Web based tool. Be aware that in such events you may no longer be able to use all the possibilities and features of our Web based tool.
Collection of data, purpose and recipients
We collect personal data when you provide it to us (e.g. name, address, postal code, city, phone number and e-mail address), through registration, completion of forms or e-mails, as part of an order for products or services, inquiries or requests or other situations in which you have chosen to provide personal information to us. Any information you provide as part of the functionality of the Web based tool shall be processed for the purposes of realization of any agreement, between you and HEROIC, fulfilling a request from you for information or advice, meeting statutory or other legal requirements, managing your account, providing an optimal service and sending you information about our company and our (new) products or services, which suit your interest.
We may provide your data to our HEROIC group companies for the same purposes as referred to above. Our group companies will also process your data in accordance with this Privacy & Cookie statement. In no event will your personal data be transferred to parties located in countries outside the United States and/or Canada, which do not have an adequate level of protection, without your prior consent. Further, your personal data will only be provided to (or used on behalf of) third parties for direct marketing purposes after you have been offered the opportunity to object thereto. All HEROIC group companies and third parties will process your personal data according to instructions of HEROIC and under the responsibility of HEROIC.
The HEROIC Web based tools are not intended to be used by persons under the age of sixteen (16) and we will not knowingly allow such visitors to use HEROIC's Web based tools.
Please be aware that our Privacy Statement does not apply to other Web based tools, also:
Right to object / access / rectification
At all times you can object to the use of your data for direct marketing purposes. At all times you can request access to and/or rectification and/or deletion of your data if such data are incorrect or irrelevant for the mentioned purposes. For these purposes please send us your request for access, correction or removal of your personal data to support (at) heroic (dot) com.
HEROIC will not retain the personal data that are obtained through this Web based tool for longer than necessary, unless there are compelling reasons or other legal obligations to retain the data for a longer period.
Security of your data
The storage and transfer of your data through the internet are secured by means of the current usual techniques.